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I have owned my own businesses for over 30 years and the way I was treated by Tom and his company was so great that it inspired me to improve my business's level of customer satisfaction. The pool came out fantastic, I get compliments from every friend or relative that has been to my home. The after the sale service that Tom has given me is nothing short of amazing. If you are considering a pool, contact them, it will be the best decision you'll ever make!
om built us a lovely backyard. He turned a plain space into a fantastic place for our family to spend quality time together. He managed the project in a timely manner and was very flexible on late decisions and changes. Great effort, team and result.
We couldn't possibly be happier with our new pool! Our custom pool designed and implemented by Tom Lobrow. Our pool's unique shape and natural design evolved during the project and the Custom Pool Pros team was always more than willing to listen to our ideas and make them a reality. Everyone who worked on our project was friendly, professional, and very experienced. Our special thanks go out to Tom Lobrow who tirelessly made sure our pool came out even more beautiful than we had dreamed. The most important part was it was delivered as scheduled. We highly recommend Custom Pool Pros.
Hired Tom at Custom Pool Pros to build a gunite pool, new patio and driveway at my personal residence in Spring Lake, NJ. Tom is an absolute professional and has mastered his craft. I have built or rehabilitated 10 houses and have never been so happy with a contractor. Tom was always available and always followed up. I really appreciated how he spent hours showing us around to pools and other projects that he completed in the area - gave us confidence he would do the job and he delivered!!!!
Tom has great vision and delivers with perfection. We were using our pool a day or two before his promised completion date which is extremely rare in this industry. Tom also did our landscape and circular driveway which was also exceptionally finished. We would never use anyone else.
From our first meeting with Mike we were sold on Custom Pool Pros and Paver Pros. We met with may other "custon" gunite pool installers who gave us the book to pick a shape from, not really custom when you pick a shape from a book. Custom Pool Pros designed a pool to fit our yard, budget and needs and provided us with a drawings of how it would look when its done. Custom Pool Pros handled all the paperwork for permits and once approved the work started Despite some rain dalays the whole project, which has grown from the original idea, is finished. Every time I had a change or question Tom was there to answer the question and provide his input and suggestions. Overal the experience has been great and I would recommend them to anyone looking for a superior quality "custom" pool. Just to touch on details, Tom's guys are professionals, they take great pride in their work and it shows in every detail. They are very particular in everything they do down to the placement of each boulder or paver they place. We have already had a few parties and can't wait to enjoy our new pool and patio for years to come. Custom Pool Pros handled our whole job from digging the hole, forming the pool, setting the slide, installing equipment, plumbing, placing the boulders around the slide, installing the perimeter fencing and all 3200sqft of paver pario surrounding our pool. This is a large expenditure and a permanent one, and I don't regret one penny of the incredible backyard dream that Custom pol Pros delivered and I would recommend the to anyone looking for a superior "custom" pool and patio.
Thanks Custom Pool Pros for the great pool and patio renovation, the project was finished on time as promised. We had a fantastic time in the backyard for the birthday party. We didn’t give you much time to work on it but you still pulled it off. Thank you for doing a great job, on time and on budget.
Hi Tom, thanks for a great pool and patio, you and your guys work their butts off, project looks really great.
I hired Tom to design anb build our gunite pool based on recommendations from the firm that did our landscaping. In my expirience, pool builders are a sketchy bunch - I called no fewer than 4 companies for quotes. 2 never even bothered to show up to quote, 1 spent an hour measuring and never came back with quote, and the final one was at my house for 10 minutes, wrote a number on a piece of paper and handed it to me - no details on eqipment, lights, etc. Just a number and he left. Read other pool builder reviews and you'll see the same. Tom showed up numerous occasions to discuss the pool's function ( we are doing laps, playing with kids, just floating with a drink ? ) and ultimately he's the one we hired. He hit every deadline, kept every promise, and has done a truly professional job for us. I probably could have spent less, but I am sure we would have paid in the end in lesser equipment, lesser quality, and more headaches. Pay now or pay later is what I always find in construction. I highly recommend Custom Pool Pros, and would use them again.
The project came out so great. Thanks for being there all along the way. We did not know all the answers, but you came up with many ideas that now, with the built pool look great. Thank you for creating a backyard that I’m proud off.
Tom and his crew at Custom Pool Pros is amazing. From day one to finish they were amazing, pool was finished on time and my family enjoyed the yard the whole summer. We have lots of people over the house and whoever comes over is amazed with the design of the pool, the glass tile spa, the travertine patio and the pavilion. And all this from one company. Thanks
Custom Pool Pros went way beyond our expectations. Tom and his workers always arrived on time, did everything they were supposed to do, cleaned up at the end of every day, and built an amazing pool in our backyard. What you can expect is a straight forward smooth process from beginning to end. Tom was outstanding in guiding us to the best design and equipment. We realized early on that Tom was an honest guy who just wanted to turn our backyard dream into a reality. The best part was he completed the pool earlier then promised. Who could ask for more?!!!
We love the backyard that Tom & his team built for us. We hired Custom Pool Pros to build a pool and patio in after soliciting bids from four other high-end firms. We visited several of their projects (complete and in progress). These were large, complex, highly customized installations and we were satisfied that they could easily meet our more modest requirements (salt water, gunite, custom plaster, stone patio, waterfall, lighting). Constant communication was required to ensure that CPP understood what we expected and that we understood what the builder had actually committed to doing. There can be gaps even between two honest parties. The back and forth was sometimes frustrating but ensured a good outcome. After a year of living with the completed project, we're very happy with our decision to use Custom Pool Pros. P.S. After the last check had been written, a couple of problems became evident. At every step in the evaluation, troubleshooting, and resolution of these problems, Tom and his team were responsive and thorough. It's easy to mess up at this point, and they didn't.
Tom of Custom Pool Pros was first recommended to me by a friend. Thanks Steve for the introduction. The project I had in mind was a big one, and Toms professionalism and knowledge was soothing in a project that had so many moving parts. The experience could not have been better. The pool of course was the main focus for the yard and the two awards that it won form NESPA for design and build acknowledge this. But what I was most impressed about was the coordination and Custom Pool Pros ability to build the whole yard, including pool, patio, lighting, pool house, cement deck and tennis court. I would fully recommend Custom Pool Pros to anyone.
I have done business with Tom for many years now and when it came to building a pool for my backyard I did not hesitate at all. As always the process was flawless. The execution was flawless. And now I have an award winning pool and backyard. Custom Pool Pros won two awards for design and build from Northeast Spa and Pool Association for the pool in my yard. I could not be happier.
When dealing with pool companies you would expect them to be impersonal and on there own time but that was not the case with Tom and his crew at Custom Pool Pros. We had our pool done by them and they were awesome. They showed up when we were told they would and did a great job at keeping me informed of how our project was proceeding. We are very satisfied with the final product and would recommend Tom and Custom Pool Pros to anyone looking to build a quality pool. Thank you again for making our backyard into something that we never thought was imaginable.